Refund policy

Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within fourteen working days of their receipt of the goods. UK residents wishing to cancel an order under these Regulations should return the goods to The Natural Beauty Pot, Unit 13 The Buttermarket, Enniskillen, Fermanagh, BT74 7DU in their original packing and in their original condition. Natures Inspiration will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system. The cost of delivery is non refundable. Due to the nature of the products we can not accept returns on items, unless the return is with regard to a problem with the product. The reason being that we can no longer guarantee the quality of the product so we cannot sell it to someone else.

In addition, as a customer from the European Union you are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm